Nippin Anand primarily publishes papers at the Novellus Solutions website.

General updates and thoughts are shared below.

  • Psychological safety or trust in competence: The Costa Concordia case
    In March 2017, I travelled to Sorrento to meet with Francesco Schettino, the captain of the passenger ship Costa Concordia that capsized off the coast of Italy. I was plainly curious to understand his perspective about the accident. During our four days of interaction, I discovered that Francesco had a strong opinion about why people… Continue reading Psychological safety or trust in competence: The Costa Concordia case
  • The power of deep listening: a personal story
    I am a brown-skinned man and I have spent most of my working life in the ‘civilized world’ world as an ethnic minority. Listening to other people’s perspectives, paying attention to their words and gestures, acknowledging their presence and needs, and being curious about what others have to say was not my usual reaction perhaps… Continue reading The power of deep listening: a personal story
  • Learning from what goes well: Another tactic to milk the cow?
    A few months ago, I visited a ship all excited to put my knowledge about ‘learning from what goes well’ into practice. I thought I knew perfectly well what I needed to make it work. Instead of focusing on accidents, I will focus on everyday work, pay careful attention to the context, observe the gap between documented manuals and ‘real’ work and encourage people to talk about what really works. Simple.
  • What failure has taught me
    Let’s go back some 18 years in time. The local time was 03.10. I was standing my watch as a Second Officer on a large container vessel, bound for Irago Pilot Station in Japan in the next 90 minutes. On a container ship bound for a Japanese port, the concept of ‘estimated time of arrival’ actually means accurate time of arrival.
  • Boxing and dancing: The challenges of enforcement in global shipping
    In recent years, the spread of inspections and other forms of enforcement (audits, surveys, vetting, assurance etc.) has reached a stage of ‘explosion’ in terms of both scope and frequency. There is a real concern that the enforcement regime, i.e. compliance with rules, regulations and industry standards, has fallen victim to its original intentions of managing safety risks.